It’s like a huge weight has been removed from my computer – or someone has given the hamster some performance enhancing drugs! after almost 6 months of dodgy internet Virgin Media have actually got around to fixing the problem in the local exchange and Me and 600 of my closest broadband neighbours can all use the internet again, without being thrust back into 1996.
It all started back in October when I began to suspect our wireless router of being pants / getting interference from the other 11 wireless networks you can see in our house. In hindsight it was just the beginning of the problems, it was so hard to diagnose because at the time it really depended on which way you held your face. I phoned virgin media, but because the wires where all in daisy’s room I never actually followed it through.
When I did get to sorting that bit out routing all the wires into another room so I could call at night when it was broken – all ready with wireless and wires and laptops – the man on the phone said – oh yes its a known problem, have £5 – it was like I got a small prize for spotting there was something wrong and bothering to phone.
Then it got really bad – at the end of November beginning of December I got “super-slow-modem-broadband” installed in my house – the wet string was obviously drying out. So I went on a campaign of social media attack and twittered and forumed virgin until they basically admitted it was all broken and stopped charging me for broadband. but event that was in January*.
So since then I’ve been moaning to anyone who comes within 5 yards of me and mentions the internet -” my broadband is naff ” it’s a great shame because back before October I was a Virgin Media evangelist. I would have recommended it to anyone, the speed is always what it says it is, never slows down at night, always fast, no connection problems for well over 10 years.
Now? I wouldn’t recommend them to anyone – not because the product isn’t good – it is fast, it doesn’t slow down and it doesn’t cut out – when it works – it’s just if Virgin Media over sell their broadband in one area – you could loose your broadband for 1/2 the year! .
* moving for us was a pain – we have no BT line – and that takes 6-8 weeks, which is how long i was told the fix was going to be (to be fair it was from when they said that)